find they need an urgent appointment at one time
or another. At our NHS Dental Practice we do not
provide an NHS out of hours service but we are
able to provide you with information on how to
access the Emergency system. If you
develop a dental problem of some kind and you
need to be seen urgently, simply call the
Emergency Helpline 08004585 813 or NHS Direct 0845 46 47
We would recommend you phone
the numbers above for NHS Direct or the
Emergency Helpline. They will be able to advise
you on the best course of action.
We do provide a private out of hours service at
the weekends. This incurs a fee of £115. Any
treatment is an additional cost.
The number to phone for this private service is
We are primarily an NHS
dentist and provide a full range of treatments
under the Government’s contract. Where the
treatment does not exist on the NHS or if the
patient specifically requests a different
treatment we do provide certain treatments on a
private basis. These ‘private’ treatments are
clearly outlined from our services page sub menu.
In the very unlikely event
that you are not happy with your treatment at
Diplomat Dental, it is essential that you talk
to our Practice Manager, Tracie Bell. She will
make a full note of your concerns and, if she is
unable to resolve the matter, she will ensure
that the dentists are informed. We guarantee to
acknowledge your complaint in writing within
three working days of receiving it. The matter
will then be investigated internally and we will
give you a response within 10 working days.
can vary but generally we should be able to see
you within one month. Our healthcare plan
recommends that you be seen regularly every 6
months for a thorough check up and scale and
polish – to catch potential problems.